Industry: Facility Management / Cleaning Services
Website: parapetcleaning.com
Challenge:
Parapet lacked a centralized system to manage B2B client inquiries, quote generation, site audits, and service delivery tracking.
Our Solution:
We set up HubSpot CRM with a full B2B sales pipeline, email templates for proposals, and an integrated ticketing system for service issues. The system also included a marketing automation layer for seasonal client engagement campaigns.
Results:
- 65% reduction in proposal turnaround time
- Fully trackable client issue resolution workflows
- Improved client retention through automated follow-ups